FREQUENTLY ASKED QUESTIONS (FAQ)

QUESTIONS REGARDING YOUR ORDER:

WHAT DO I DO IF I ORDERED THE WRONG SIZE?

We strive to make you happy so please contact us as soon as possible via support@mustlovehorses.com and we will do our best to accommodate you. Make sure to include your order details (including order number).


WHAT DO I DO IF I ORDERED TO THE WRONG ADDRESS?

If your item has not shipped yet, we can still change this the mailing system. However, once you have received a shipping confirmation from us, it is unfortunately not possible to change.  We strive to make you happy so please contact us as soon as possible at support@mustlovehorses.com and we will do our best to accommodate you. Make sure to include your order details (including order number).


RETURNS/EXCHANGE INFORMATION:

We DO accept take refunds and exchanges when:

  • The item is unworn and unwashed
  • The item is in the original state
  • The item is returned within 7 days after receiving date.

If you meet the above criteria, email us at support@mustlovehorses.com. For our quality assurance, please include the reason for returning the item.

We DO NOT accept take refunds and exchanges when:

  • The item has been worn or washed
  • The item has been altered in any way
  • The item is in any way defective from the original condition
  • The item was a final sale item

PRODUCT INFORMATION:

WHERE ARE YOUR ITEMS MADE?

All our clothing items are made in the United States. Our accessories are printed in the US or in the UK.


WHAT IS YOUR CLOTHING MADE OF?

Most of our clothing is made of 100% top-quality cotton. All product pages list the specific product material. For any questions on this, please contact us at support@mustlovehorses.com


SHIPPING INFORMATION:

WHERE DO YOU SHIP?

We ship worldwide! Our shipping rates varies based on destination and is calculated at checkout.


HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?

Please allow 3-5 days processing time from when we receive your order.

Then add an additional shipping time as listed below:


To

Delivery Times

USA

3-5 business days via USPS

3-8 business days via FedEx SmartPost

Canada

5-10 business days without tracking

Worldwide

10-20 business days without tracking



QUESTIONS ABOUT MUST LOVE HORSES:

WHAT IS MUST LOVE HORSES?

You can read more about us here.


WHAT MAKES MUST LOVE HORSES PRODUCTS UNIQUE?

Our company was created because we couldn’t find horse-themed products that matched the beauty of horses. We have created a range of products that are stylish, comfy and chic enough to wear for every occasion. Our mission is to make sure everyone can flaunt their love for horses without giving up on style.

In addition, we pride ourselves on quality and therefore choose top materials. It is also important for us to support local businesses and therefore most of our items are made in the United States.

CONTACT INFORMATION: 

HOW DO I CONTACT YOU?

We are available per email (support@mustlovehorses.com), Messenger (see blue button in corner), or through our contact form.


WHAT DO I DO IF I HAVE A QUESTION NOT ADDRESSED HERE?

We want to hear from you! Please email us at support@mustlovehorses.com. For any order related questions, please include order details (including order number).